Delivery Info

Will I get confirmation of my order?
You will actually receive two separate confirmations after your purchase. Once you have placed your order you’ll see an order confirmation screen detail...
Wed, 12 May, 2021 at 10:57 AM
Where do you deliver to?
We have a range of delivery options depending on how soon you’d like your order. See below for more details on delivery to the European Union or the rest o...
Wed, 12 May, 2021 at 11:01 AM
Are customs charges and import duties included?
If you order goods from outside of the UK, they may be subject to import duties and taxes. These are usually levied when the order reaches the delivery ad...
Wed, 12 May, 2021 at 11:04 AM
Can I track my delivery?
We provide a unique tracking reference number for every processed order. You can find your number in your order history, and then use it to track the progre...
Wed, 12 May, 2021 at 11:05 AM
What are the delivery options?
You can choose between these delivery options: Standard Delivery - three (3) to seven (7) days, £4.99. Next Day Delivery - Place your order before 6PM ...
Wed, 9 Jun, 2021 at 2:29 PM
What happens if I pre-order an item?
If you have ordered pre-order items with a launch date, we will reserve your total order until the launch date. When the pre-ordered item is available, th...
Wed, 12 May, 2021 at 11:08 AM
Worldwide delivery options
Below is the list of countries we currently deliver to and the current minimum delivery charges to each of them. These amounts are provided as estimates o...
Wed, 12 May, 2021 at 11:09 AM
Why has my order not been delivered, but instead returned to you?
Sorry to hear you haven't received your order. When an order is out for delivery our delivery partners will attempt to deliver it 3 times. If they ...
Wed, 12 May, 2021 at 11:58 AM
Return to Sender
Our delivery partners will attempt to deliver your order three times.  If for any reason they are unsuccessful, they will leave a calling card informing...
Wed, 12 May, 2021 at 11:58 AM